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You wont beleive this!!
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Posted by: marsrace2

I couldnt beleive this, I did an order with West Coast Quads recently on some items that I had to get from them since they were Apex only pieces. I also needed a new carb so I bought it from them at the same time. I was assured that it was an actual Keihin carb and specified I only wanted it if it was a real Keihin. Well sure enough when I got my package it was a knockoff not an actual Keihin. Now this is where it gets interesting. After receiving my return Greg the owner of Apex called me personally berating me for returning the carb, he was rude, beligerant and swore at me. He told me that I didnt know s**t and wanted to argue with me about the carb. It was the worst and most ridiculous experience I have ever had with a company in my life. I have bought 3 Apex quads in the last 2 years and spent several thousand dollars in parts with this company but never again. If you want good products and good service GO SOMEWHERE ELSE, that is what I will be doing from now on.

Posted by: hwf-racing

Wow, thats sad!!! customer service is the backbone of a company. I just purchased an 09' Apex 100 MXR last week and hope that Apex customer service never treats me in that way!!!

Posted by: sickairseth

Marsrace2: Oh yea, I've been there with Greg also, it's really too bad, they make some great quads, but as you found out, their customer service is a nightmare. If you can talk to Teri, Greg's wife, she is a lot better to deal with, and sometimes I believe that she actually cares about your problems. When I bought my '09 50, it had a dyno motor on it and leaked antifreeze out of the head when I got it, and when Greg got the motor back, he accused me of pulling the cylider off and taking a Dremel tool to it and siliconing the cylinder on the case !! S**t like that is totally unnessasary, they could be the best mini-quad company out there if they could realize that it's not all about getting $$$$ from you, and helping you instead. In the end it did get fixed, but it took months and lots of B.S. phone calls. I cant tell you how many times I have played Apex salesman at the track when people come over to our pitstall to see my son and his quad, I always say, awesome machine, terrible company. That's why if I need something from Apex, I get it through Hetrick's and let Chris or Michelle deal with Greg and company and not me.

Posted by: r1rider98

I to have had problems with them and will never buy from them again. Sorry to hear they have not changed.